1. Introduction
Techtopia values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with our products.
By accessing or using our website and services, you agree to this Privacy Policy.
2. Information We Collect
We may collect:
- Personal details: name, email address, phone number, and billing information.
- Account information: login credentials, subscription details, and preferences.
- Technical data: IP address, browser type, device information, and usage statistics.
- Location data: when necessary to improve network service and coverage.
3. How We Use Your Information
Your data helps us to:
- Provide and manage your internet subscription.
- Process payments and send account notifications.
- Improve our network, services, and user experience.
- Respond to inquiries and provide customer support.
- Share updates, offers, or service alerts (you can opt out anytime).
4. Data Protection & Security
We use secure servers, encryption, and other safeguards to protect your information against unauthorized access, alteration, or disclosure.
5. Sharing Information
We do not sell your personal data. We may share limited information with:
- Trusted service providers assisting with billing or technical support.
- Regulators or law enforcement when legally required.
All partners are bound by confidentiality agreements.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for marketing communication.
- Request clarification on how your data is used.
For any requests, email us at: privacy@techtopia.com
Terms & Conditions
1. Acceptance of Terms
By using Techtopia’s website or subscribing to our services, you agree to comply with and be bound by these Terms and Conditions.
2. Use of Services
- Services are intended for personal and business use within approved areas of coverage.
- Users are responsible for maintaining the confidentiality of account credentials.
- Misuse of the network or violation of applicable laws may result in suspension or termination.
3. Account Management
- Subscriptions are billed according to the plan selected at registration.
- Users can upgrade, downgrade, or cancel through their account portal.
- Techtopia reserves the right to modify pricing or features with prior notice.
4. Service Availability
While we strive for continuous connectivity, occasional interruptions may occur due to maintenance, upgrades, or factors beyond our control.
5. Intellectual Property
All website content — including text, images, and design — is the property of Techtopia or its licensors. Reproduction or modification without permission is prohibited.
6. Limitation of Liability
Techtopia shall not be held liable for any indirect, incidental, or consequential damages arising from use or inability to use the service.
7. Governing Law
These Terms are governed by the laws of Kenya. Any disputes shall be resolved under Kenyan jurisdiction.
Cookies Policy
1. What Are Cookies?
Cookies are small text files stored on your device that help us enhance your browsing experience and analyze website performance.
2. How We Use Cookies
We use cookies to:
- Remember your preferences and login details.
- Analyze website traffic and improve usability.
- Personalize your experience and offer relevant information.
3. Managing Cookies
You can adjust your browser settings to refuse or delete cookies. However, this may affect some website functionalities.
4. Third-Party Cookies
Some cookies come from trusted partners (e.g., analytics or payment systems). These partners are bound by privacy and security agreements.
Contact Us
For questions about our legal policies, please reach out to:
Email: legal@techtopia.com